Your frequently asked questions... answered
1 ) How do I order?
First, you will need to apply for a business (B2B) account, using the 'Request Account' form, click here.
Then once enabled you will receive your log in details so, can access the Web Shop in full, see prices and buy.
Once you have finished shopping (adding items to your shopping basket), click on the 'checkout'-link on the top of the site. In the following pages, you can confirm or change your delivery address. Then click 'Continue' to set your invoice address (if needed & different) and payment methods.w Then another click to 'Continue' and you`re at the overview page where you can check & save your settings for the last time. And that`s it. Click on 'Confirm Order' to finish and your order with Near Dark GmbH will be immediately received by us. You too, will also receive an conformation email containing your order.
2 ) Can you ensure me that ordering online from your site is safe?
Yes! Our shop uses SSL security. Secure Sockets Layer, SSL, is the standard security technology for creating an encrypted link between a web server and a browser. This link ensures that all data passed between the web server and browser is encrypted & therefore remains private. SSL is an industry standard and is used by millions of website's in the protection of their online transactions with their customers. In order to be able to generate an SSL link, a web server requires an SSL Certificate. Our SSL server has such a Certificate, which is used to create secure links to protect transactions, passwords, personal details, etc.
3 ) Is it safe to use the Near Dark website for shopping?
To protect you and your information every time you shop at Near Dark GmbH, you are shopping on a secure server that encrypts all of your personal information, including name, address, and what you buy. We use a 128 bit secure SSL payment service for all our website pages. Encryption ensures that no one can access your personal information.
4 ) What are my payment options?
Invoice
Bank Collection - (needs pre-approval and setting up, please ask)
Bank Transfer
C.O.D - Cash on Delivery (Requires Approval, please ask)
C.O.C - Cash on Collection, please arrange when ordering.
Credit Card Payments can be made by using the 'Credit Card' Faxback form, which a member of the sales team will send you, upon your request.
5 ) What are the methods of payment?
Invoice - (available to business customers, with long relationship with Near Dark GmbH)
Bank Collection - (needs pre-approval and setting up, please ask)
International Bank Transfer - (needs arranging, during account setting up, please indicate)
Cash, when you collect. - (needs arranging, during account setting up, or ordering, please indicate)
:- your choice will be set, during the account opening process.
6 ) What are the delivery options?
UPS
UPS Express
Standard Post (DHL)
:- your choice will be set, during the account opening process.
7 ) How can I check on my orders? Will I be able to track the package?
With UPS, a tracking number can be supplied, which can then be entered on this web page: www.ups.com, to track your parcel.
8 ) How will I know that you've received my order?
We send an automatic confirmation e-mail with the items you have ordered to you as soon as we receive your order. Which will be followed up, emails from the sales staff, as necessary, during the processing of your order.
9 ) What happens when I create an account?
When you create an account with us we store all of the information that you would normally enter during the checkout process except for your credit card information. It is for your convenience, so next time you shop with us, you won't have to re-enter the same information over again. You also get one click order tracking once you have placed an order.
10 ) Where can I download a PDF of your latest catalogues?
You can click here to download the latest version of our Near Dark & Volo catalogues.
To be able to open these files, you will need version 6+, of:
11 ) Can I get copies or your product photos for my own website and promotions?
This is available, but only to website registered and Near Dark GmbH business account holders, please apply using the 'Request Account' form.
12) How can I get better results from searching this website?
If searching for a product, by Article (Order) code, you will find it much quicker if you enter the Article (Order) code exactly as it is written in the catalogue or price list, but because many of theses have spaces in them, you should, like you would on Google, add " before and " after. So for example: if searching for 39 10 61 you should enter: "39 10 61". If there are no spaces in the order code, you do not need to, eg. SAWW
13)Why am I experiencing difficulties with the functions of the website?
If you have identified what you believe to be a fault or error, consider first; either using the fantastic and free Firefox, or upgrading to Internet Explorer 8. And if your problem still persists, let is know, via the contact form, with as much information and details as you can and our webmaster will get straight back to you. We apologise for the inconvenience.
First, you will need to apply for a business (B2B) account, using the 'Request Account' form, click here.
Then once enabled you will receive your log in details so, can access the Web Shop in full, see prices and buy.
Once you have finished shopping (adding items to your shopping basket), click on the 'checkout'-link on the top of the site. In the following pages, you can confirm or change your delivery address. Then click 'Continue' to set your invoice address (if needed & different) and payment methods.w Then another click to 'Continue' and you`re at the overview page where you can check & save your settings for the last time. And that`s it. Click on 'Confirm Order' to finish and your order with Near Dark GmbH will be immediately received by us. You too, will also receive an conformation email containing your order.
2 ) Can you ensure me that ordering online from your site is safe?
Yes! Our shop uses SSL security. Secure Sockets Layer, SSL, is the standard security technology for creating an encrypted link between a web server and a browser. This link ensures that all data passed between the web server and browser is encrypted & therefore remains private. SSL is an industry standard and is used by millions of website's in the protection of their online transactions with their customers. In order to be able to generate an SSL link, a web server requires an SSL Certificate. Our SSL server has such a Certificate, which is used to create secure links to protect transactions, passwords, personal details, etc.
3 ) Is it safe to use the Near Dark website for shopping?
To protect you and your information every time you shop at Near Dark GmbH, you are shopping on a secure server that encrypts all of your personal information, including name, address, and what you buy. We use a 128 bit secure SSL payment service for all our website pages. Encryption ensures that no one can access your personal information.
4 ) What are my payment options?
Invoice
Bank Collection - (needs pre-approval and setting up, please ask)
Bank Transfer
C.O.D - Cash on Delivery (Requires Approval, please ask)
C.O.C - Cash on Collection, please arrange when ordering.
Credit Card Payments can be made by using the 'Credit Card' Faxback form, which a member of the sales team will send you, upon your request.
5 ) What are the methods of payment?
Invoice - (available to business customers, with long relationship with Near Dark GmbH)
Bank Collection - (needs pre-approval and setting up, please ask)
International Bank Transfer - (needs arranging, during account setting up, please indicate)
Cash, when you collect. - (needs arranging, during account setting up, or ordering, please indicate)
:- your choice will be set, during the account opening process.
6 ) What are the delivery options?
UPS
UPS Express
Standard Post (DHL)
:- your choice will be set, during the account opening process.
7 ) How can I check on my orders? Will I be able to track the package?
With UPS, a tracking number can be supplied, which can then be entered on this web page: www.ups.com, to track your parcel.
8 ) How will I know that you've received my order?
We send an automatic confirmation e-mail with the items you have ordered to you as soon as we receive your order. Which will be followed up, emails from the sales staff, as necessary, during the processing of your order.
9 ) What happens when I create an account?
When you create an account with us we store all of the information that you would normally enter during the checkout process except for your credit card information. It is for your convenience, so next time you shop with us, you won't have to re-enter the same information over again. You also get one click order tracking once you have placed an order.
10 ) Where can I download a PDF of your latest catalogues?
You can click here to download the latest version of our Near Dark & Volo catalogues.
To be able to open these files, you will need version 6+, of:
11 ) Can I get copies or your product photos for my own website and promotions?
This is available, but only to website registered and Near Dark GmbH business account holders, please apply using the 'Request Account' form.
12) How can I get better results from searching this website?
If searching for a product, by Article (Order) code, you will find it much quicker if you enter the Article (Order) code exactly as it is written in the catalogue or price list, but because many of theses have spaces in them, you should, like you would on Google, add " before and " after. So for example: if searching for 39 10 61 you should enter: "39 10 61". If there are no spaces in the order code, you do not need to, eg. SAWW
13)Why am I experiencing difficulties with the functions of the website?
If you have identified what you believe to be a fault or error, consider first; either using the fantastic and free Firefox, or upgrading to Internet Explorer 8. And if your problem still persists, let is know, via the contact form, with as much information and details as you can and our webmaster will get straight back to you. We apologise for the inconvenience.
